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GSA FAQ |
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Answers to common questions: |
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Does ordering from Interstate Office Products help me meet my small business purchasing goals? |
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How does Interstate Office Products compete with national competitors? |
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What do I need to do to receive the GSA pricing on office supplies & furniture? |
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How do I get set up with Interstate Office Products? |
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What different methods can I use to order? |
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Can I use the GSA Advantage! ordering portal to order from Interstate Office Products? |
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Can I use the DoD EMALL ordering portal to order from Interstate Office Products? |
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Can I use the Army ASFI or Navy NECO systems to order on line from Interstate Office Products? |
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Are there advantages to using Interstate Office Products online ordering vs GSA Advantage or DoD EMALL? |
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Is Interstate Office Products an authorized JWOD distributor? |
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Can I order JWOD/Skilcraft/NIB/NISH products on line? |
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Does Interstate Office Products accept the Federal Government Purchase/SmartPay Card? |
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What are the advantages of ordering furniture from Interstate Office Products? |
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Does Interstate Office Products offer recycled items? |
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Does Interstate Office Products pickup laser cartridges and recycle them? |
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Can I process returns on-line? |
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Will I be charged state and local sales taxes? |
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Does ordering from Interstate Office Products help me meet my small business purchasing goals? |
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Yes! Purchasing all your office supplies, furniture and printing from Interstate Office Products will help you achieve your Federally mandated small business support goals. |
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How does Interstate Office Products compete with national competitors? |
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Interstate Office Products is part of is.group, a cooperative of over 600 independently owned and operated business products dealers/members, with over 950 locations in all 50 states. is.group is part of Business Products Group International (BPGI), which includes thousands of independently owned dealers across multiple continents with a collective buying power of $12 billion dollars, equivalent to that of any individual national competitor (Office Depot, Staples, Boise Cascade Office Products/Boise Office Solutions, and Corporate Express). This collective buying power allowed is.group to provide GSA with highly competitive pricing that earned is.group a GSA Federal Supply Schedule (FSS) contract award. |
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What do I need to do to receive the GSA pricing on office supplies & furniture? |
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Interstate Office Products attaches the GSA Federal Supply Schedule (FSS) Pricing to all Federal Government accounts to insure that all Federal Government agencies receive this pricing. |
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How do I get set up with Interstate Office Products? |
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Click on “Sign Up Form” and provide us with the required information.
Click on “Catalog Request” if you would like us to send you catalogs of the items on GSA contract.
Click on “Request an On Line Account” if you would like to place your orders on line through our eSolution web site. |
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What different methods can I use to order? |
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You can phone, order on-line, e-mail or fax your orders or you can place orders with an outside salesperson. |
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Can I use the GSA Advantage! ordering portal to order from Interstate Office Products? |
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Yes. Place orders for the contract holder “Independent Stationers”. These orders will be forwarded to Independent Stationers, who will forward them to Interstate Office Products as an authorized distributor under this contract. It would be helpful to indicate somewhere on the order to forward the order to Interstate Office. |
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Can I use the DoD EMALL ordering portal to order from Interstate Office Products? |
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Yes. Place orders for the contract holder “is.group”. These orders will be forwarded to is.group (Independent Stationers), who will forward them to Interstate Office Products as an authorized distributor under this contract. It would be helpful to indicate somewhere on the order to forward the order to Interstate Office Products. |
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Can I use the Army ASFI or Navy NECO systems to order on line from Interstate Office Products? |
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Not at present. Please use either the Interstate Office Products site (www.i-o-p.com), GSA Advantage! or DoD EMALL. |
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Are there advantages to using Interstate Office Products online ordering vs GSA Advantage or DoD EMALL? |
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Yes. The Government ordering portals are not directly linked to our system and therefore only provide government employees with access to about 10,000 of the 45,000 items available directly from our site. Having access to more items better enables Government employees to efficiently consolidate orders. In addition, we believe that ordering through our site, which is exclusively designed for finding and ordering office supplies, will prove to be faster and easier than ordering through Government portals. Our site securely stores SmartPay/Government Purchasing Card information to make ordering more convenient. |
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Is Interstate Office Products an authorized JWOD distributor? |
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Yes. |
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Can I order JWOD/Skilcraft/NIB/NISH products on line? |
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Yes. |
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Does Interstate Office Products accept the Federal Government Purchase/SmartPay Card? |
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Yes. If you provide us with your SmartPay purchase card number, we will attach it directly to your account for automatic use in the future. This card used to be referred to as an IMPAC card prior to 1998. |
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What are the advantages of ordering furniture from Interstate Office Products? |
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is.group, for which Interstate Office Products is an authorized distributor, holds a FSS contract for furniture that provides a number of unique and valuable benefits that are not available from any other GSA approved furniture source. Specifically, it provides government employees with:
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1. A single competitive source for thousands of GSA tested and approved furniture items from multiple different quality manufacturers. Most furniture FSSs are limited to just one manufacturer, forcing government workers to research and create multiple orders with multiple vendors.
2. Consolidated ordering and consolidated shipment, as well as rapid delivery of all product within 14 days of order.
3. Contracted, highly competitive installation rates.
4. A net priced catalog featuring thousands of competitively priced mid market furniture items. The catalog displays products in an easy-to-use good-better-best layout, helping you choose products that are most appropriate for your needs and budget. |
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Interstate Office Products is a full service furniture dealer. Our dedicated and highly experienced furniture team provides sales consultation, space planning and design, product selection and specification, project management and installation support. We also offer our clients complete ergonomic assessments and solutions, an extensive selection of evaluation chairs to help employees select the proper chair for their needs and an in stock program that can deliver thousands of additional furniture items within 3-5 days. |
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Does Interstate Office Products offer recycled items? |
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Yes, we offer an extensive selection of recycled items. These items are all identified on the Interstate Office Products on-line ordering site with a recycled symbol. |
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Does Interstate Office Products pick up laser cartridges and recycle them? |
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Yes. Simply leave them at the place where we normally make deliveries, with a "Recycling for IOP" note attached to them. |
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Can I process returns on line? |
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Yes. Click on Order On-Line, and click on the Return Authorization Form. If you are already in eSolution, click on the Home page and click on the Returns button. |
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Will I be charged state and local sales taxes? |
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No. Federal government accounts are exempt from paying sales tax. |
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Service Advantages
· Dedicated government supply contacts familiar with your account
· Excellent customer service
· Calls answered immediately
· Highly experienced and knowledgeable staff, averaging 14 years in the industry
· Free, next day delivery on orders placed by 3:00 PM
· Helpful, friendly delivery by company drivers
· Fewer backorders as we deliver 99% of all items ordered on a next day basis
· Accurate billing, with local support
· Fast and easy processing of returns
· Flexible and responsive since we are locally owned
· On site sales representation available |
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Interstate Office Products |
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Federal Employer Identification Number: |
46-0310794 |
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Business Ownership: |
100% American |
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Address: |
220 S. Main Avenue Sioux Falls, SD 57104 |
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Phone: |
605.339.0300 |
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Fax: |
605.339.1989 |
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Web site: |
www.i-o-p.com |
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E-Mail orders: |
rscott@i-o-p.com |
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Workplace Specialist: |
Reed Scott |
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Customer Service: |
Sheila Casiello |
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