General Responsibilities: maximize productivity of sales and operations teams by assisting in the sales process, processing orders, and providing customer service.

Primary Duties:

  • Coordinate customer orders and projects from quote to completion.
    • Confirm ship dates, addresses, contacts, and special instructions for delivery
    • Coordinate with client and account manager to confirm project scheduling
    • Coordinate IOP demo products – delivery, pick-up, and showroom tagging
    • Enter work orders for installation only jobs or warranty orders
  •  Punchlist:
    • Capture information from installation work crew
    • Submit information and work through resolution with vendors
    • Process orders for replacement products and coordinate with installation for return trip to correct issue
    • Follow-up with client and account manager on the problem and timeline for correcting the issue
  • Create quotes for customers under specification direction from account manager.
    • Create quote copy, check contract pricing, and check for correct finishes
    • Update proposals of freeform line items from quotes from various vendors
    • Generate work from home quotes for orders submitted online
  • Vendor Management:
    • Check pricing for specific products, check stock & get freight quotes
  • Assist in RFP responses: assemble PDF brochures and warranty information (electronic & hard copy), vendor requests, print, and compile for submittal


Secondary Duties:

  • Oversee the furniture showroom.
    • Update tagging and signage with current pricing
    • Create and maintain templates for all items, including owned employee stations, to capture what is being shown even if price is not listed on the station
    • Update tagging and signage on clearance and non-inventoried showroom products
  • Assist with furniture purchasing.

The above duties may be supplemented with additional duties as assigned.

 

Formal Education or Equivalent Experience

  • College or 3 years work experience in similar field

Job Prerequisites

  • Strong math aptitude
  • Experience with sales or administrative assistant specific duties
  • Relevant industry experience desirable

Special Training or Skills Needed

  • Excellent phone and computer skills
  • Microsoft Excel/spreadsheet experience
  • Strong interpersonal skills
  • Ability to work independently
  • Some project management involvement
  • Ability to read blue prints
  • Assertiveness
  • Excellent organizational skills
  • Good written and spoken communication skills
  • Willingness to learn and cooperative spirit
  • Professional appearance

To apply, please send a resume to James Gaspar at jgaspar@i-o-p.com or contact James at 605-275-3101.